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To prevent spam
and abuse, If
you require
customer
service, billing
or technical
support, you are
required to sign
in to your
account to send
us a ticket.
Potential
customers may
always click the
Sales Department
link to contact
us.
Sales Department
For any sales
questions,
please contact
our sales
department by
clicking here.
Service
Center
Your
Service
Center
gives
you
access
to
everything
you
need
to
make
changes/additions
to
your
service.
Login
to
your
service
center
here
Inside
your
Service
Center
you
can:
- Change or update your contact/billing information
- Add or remove domains from your account
- Submit a ticket to our support department
- And much more...
Technical
Support
Hours:
24/7/365
24/7
Phone
support
is
provided
for
EMERGENCY
service
only
(i.e.,
server
down,
website
offline,
etc).
All
other
issues,
start
by
clicking
here
and
submit
a
ticket
to
the
the
proper
department.
Please
do
not
submit
the
same
ticket
to
multiple
departments
as
this
will
slow
our
response
to
you.
Cancel Your Account
At CAT5 Hosting Solutions, we try to provide the best service possible to our customers. If you are having problems with any of our services, you can contact support through one of the methods listed above. If you would still like to cancel your account, you may submit a cancellation by clicking here.
PLEASE NOTE: Your account is not cancelled until we receive a ticket request from you. Moving your account away from CAT5 Hosting Solutions without notification is not a cancellation and you will be held to our Terms of Service for cancellations.
Please be sure to include domain and other important information when submitting. Cancellations MUST be received 14 days before your next scheduled renewal charge. |
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