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To prevent spam and abuse,
If you require customer
service, billing or
technical support, you are
required to sign in to your
account to send us a ticket.
Potential customers may
always click the Sales
Department link to contact
us.
Sales Department
For any sales questions,
please contact our sales
department by
clicking here.
Service Center
Your Service
Center gives you
access to
everything you
need to make
changes/additions
to your service.
Login to your
service center
here
Inside your
Service Center
you can:
-
Change or
update your
contact/billing
information
-
Add or
remove
domains from
your account
-
Submit a
ticket to
our support
department
-
And much
more...
Technical
Support
Hours: 24/7/365
24/7 Phone
support is
provided for
EMERGENCY
service only
(i.e., server
down, website
offline, etc).
All other
issues, start by
clicking here
and submit a
ticket to the
the proper
department.
Please do not
submit the same
ticket to
multiple
departments as
this will slow
our response to
you.
Cancel
Your
Account
At
CAT5
Hosting
Solutions,
we
try
to
provide
the
best
service
possible
to
our
customers.
If
you
are
having
problems
with
any
of
our
services,
you
can
contact
support
through
one
of
the
methods
listed
above.
If
you
would
still
like
to
cancel
your
account,
you
may
submit
a
cancellation
by
clicking
here.
Please
be
sure
to
include
domain
and
other
important
information
when
submitting.
Cancellations
MUST
be
received
14
days
before
your
next
scheduled
renewal
charge. |
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